Question 1

Are your creations solid?

Accepted Answer

All our creations are developed and tested to validate their solidity and durability. They are accessible to all dogs from the smallest to the largest. Our creations therefore resist even dogs that tend to pull on their leash. Of course, the leash or collar should not be left unattended on the dog. Even if it is solid, they can bite.

Question 2

What are your deadlines?

Accepted Answer

The lead times vary depending on the period, the number of orders, the stock but also depending on what your order contains. I always do my best to make the shortest lead times. On average, it takes 8 to 10 days for manufacturing.
I work on your orders Monday through Thursday.

Question 3

Should you put essential oils on tick collars?

Accepted Answer

I repeat it again and again but NO, you should not put oils on the beads of the necklace. You can add 4 thieves vinegar but ON THE HAIR of your dogs and not directly on the beads. I remind you that essential oils are toxic for puppies, pregnant dogs and cats. 4 thieves vinegar is safe.

Question 4

Are your necklaces suitable for swimming?

Accepted Answer

Our walking collars are fully designed to withstand sea and river water, but of course, you have to rinse them well afterwards.
Regarding tick collars, swimming does not reduce their effectiveness, but regarding sea water, I recommend removing it or rinsing it immediately after swimming. Salt can wear out the beads if it remains in the beads.

Question 5

Can I exchange if I ordered the wrong size?

Accepted Answer

Since each of my creations are custom made, they are not exchangeable under any circumstances. You must absolutely take the measurements correctly. Several videos are available to explain how to do it. Do not hesitate to ask for advice before purchasing.

Question 6

Comment peut-on nettoyer vos créations ?

Accepted Answer

Exceptez les anti-tiques, TOUTES nos créations sont lavables en machine à 30 dégrès, dans un filet pour éviter que la bouclerie abime votre tambour de machine. Ils reviennent comme neuf alors n'hésitez pas à le faire régulièrement. On sait qu'un chien ça aime se rouler partout alors on a voulu des modèles qui soient adaptés. Le biothane, qui passe en machine, se nettoie également très bien en le passant juste sous l'eau.

Les anti-tiques se nettoient à la main avec un peu de savon Marseille uniquement.

Question 7

Vos créations conviennent-elles à tous les chiens?

Accepted Answer

Evidemment, nous avons des modèles pour tous les types de chiens: les sportifs, les calmes, les grands, les petits, les sages et les plus aventuriers. Votre chien peut tirer ou marcher sagement en laisse, nos créations sont faites pour eux. Avant de commander, n'hésitez pas à nous demander conseil pour trouver le meilleur allié pour votre loulou.

Question 8

Quels matériaux utilisez-vous ?

Accepted Answer

Nous utilisons à la fois du vrai biothane pour sa robustesse, sa durabilité et sa facilité de nettoyage et de la paracorde de qualité pour son esthétique et son large choix de tressage.

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Matahiti's

Pet store

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Customer service

Frequently Asked Questions

Stay on the paw of fashion

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Contact us

Customer service

Stay on the paw
of fashion